Wholesale Order FAQ
Invoices / Payment
What happens after I submit my order?
Robot vs Sloth Collective will review your order and calculate shipping costs. You (or your designated contact) will be sent an invoice via email within seven days. Invoices are sent via Square.
How do I submit payment?
When you receive your invoice, you will be able to pay via direct bank transfer, check, or credit card.
When is payment due?
First time orders require a payment before shipping. For your second order, Net30 is available. Payment is due no later than 30 days after submitting your order. A penalty of 5% will be applied after 30 days. If your account is ever 60 days past due, Net30 will no longer be available.
How long does it take for my order to be shipped?
Please allow up to 7 business days for your order to be packed and shipped.
Can I get my order some way other than UPS?
If you are in the Seattle area, you can make an appointment to pick up your order at our studio in SoDo. The building has easy access for loading vehicles.
You may also request delivery via courier.
If you would like an expedited delivery service such as Overnight or 2-Day Delivery, please send an email to email@example.com.
One or more of my cups arrived broken. What do I do?
Please check your order within five days of delivery. If you have any cups with defects or breaks, please email firstname.lastname@example.org and let us know which cups were affected. Please include photos of the damages or defects.
What are the folded cards that came with my order?
These artist cards are meant to be placed inside the cups before selling. They provide customers with information about the artist behind the cups.
Unfortunately, they do not fit inside the small cups.
We have new artist cards specifically for Spark Cups. Please be sure to put these cards (features the Trail of Radiance image on the front) in the Spark Cups.
Other Wholesale Items
Does Robot vs Sloth Collective have other items available for wholesale purchase?
We also have prints and poem books from Cary Lane available.
Additionally, we are excited to offer items from La Ru to our wholesale customers. There are keychains, patches, pins, prints, and vinyl stickers available.